FAQ

You can email us at sales@whitehawkapparel.com.au or hit us up via socials (Facebook / Instagram). Alternatively, you can submit an enquiry form from our website.

Yes and No! For sublimated items there are no additional costs incurred.

However, for Cut & Sew and Heat Transfer items, it is highly likely these items will incur additional costs.

This will be discussed with you throughout the collaboration phase.

Possibly! We can look at the creation of basic logo design and text logo design, however for more complex scenarios, it is likely we will refer you.

Short and sweet – YES!

We’re pretty good at what we do, and we’re confident we’ll nail it early in the piece. We’ll always discuss this with you if it gets to that point.

Yes – we have tailormade sizing charts we use. Please contact us for further information.

Yes – we have loads! Please contact us for further information.

*You may be required to pay postage and a deposit.

Please contact us for further information.

Shipping charges may be required - we will discuss this with you.

Yes – if it’s a teamwear order, all of our accepted options will be listed on the invoice. If it’s a casual merch. order online – the checkout will do the talking.

Let’s chat!

We request a 50% deposit up front for order confirmation.

Australia wide, globally if required.

As for turnaround times, we allow approx. 6 weeks, but our manufacturing facility are industry leaders and are always one step ahead – generally, it arrives before ‘on-time’.

Absolutely you can do a re-order from previous designs / orders.

In regard to the min. order quantity - please discuss this with a Whitehawk Apparel representative.

Issues with custom apparel purchases will be dealt with promptly – we value your feedback and we’re considerate.

Our admin staff and manufacturing facility strive for best practice to eliminate errors.

However, if there is an error on our part – printing, sizing, deliveries, etc., we will discuss compensation.

Your personalised club shop will be setup so it can be entered via password entry.

The shop will have designated opening dates (Example: January 1st > January 21st).

Members, players, supporters etc will be able to purchase their desired items directly from the online store, the club not having to handle any funds.

Orders will be collated throughout the opening time, then all orders will be sent off to production following the closing date of the store.

You can expect your order to arrive approx. 6 weeks following the closing date of the club store.

A Whitehawk Apparel representative will discuss this with you.

Yes - there will be costs involved regarding shipping and handling.

You will be notified of this when the store is setup.

Setup times can vary, but all going to plan we'd like to think we can have it up and running within 3-5 business days.